Shipping policy
Thank you for shopping with Pro Labs (Protections Labs INC)! We are committed to providing a seamless experience for all your stationery purchases. Below is our shipping policy to ensure timely and smooth delivery of your orders.
Shipping Time
- Orders are processed and shipped within 1-3 business days after purchase.
- Standard shipping within the U.S. typically takes 5-8 business days.
- Delivery times may vary based on your location or unforeseen circumstances such as weather or carrier delays.
Shipping Rates
- We offer flat-rate shipping for all orders within the contiguous United States.
- International shipping rates will vary by location and will be calculated at checkout.
Order Tracking
Once your order is shipped, we will send a confirmation email with a tracking number. Use this number to track the status of your delivery anytime.
Returns
- We accept returns within 30 days of the delivery date for items that are unused and in their original packaging.
- To initiate a return, please send the item(s) to:
6025 Sepulveda Blvd, Van Nuys, CA 91411- Be sure to include your order number and reason for the return.
- Once we receive and inspect the returned items, we will process your refund within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@protect.ooo. We will arrange a replacement or refund at no additional cost to you.
Questions or Concerns
For any questions or concerns about your order or our shipping policy, feel free to contact us at info@protect.ooo. Our customer service team is here to help!
By placing an order, you agree to the terms outlined in this shipping policy. We appreciate your business and look forward to serving your stationery needs!
